Refund and cancellation policy

How to cancel ShardPath Pro, and when you get your money back.

Cancelling

You can cancel Pro at any time, from your account or by writing to contact@shardpath.com. Cancelling stops the next renewal: you keep Pro until the end of the period you have paid for, and are not charged again. Your account then becomes Free, and nothing is deleted.

Refunds

• Your first payment for Pro, monthly or yearly, is refunded in full if you ask within 7 days of paying, for any reason.
• A yearly renewal is refunded in full if you ask within 7 days of the renewal.
• A monthly renewal is not refunded once it has been charged; cancel before the renewal date to avoid it.
• A charge made in error (charged twice, charged after you cancelled, or for a plan you did not choose) is always refunded.

Where the law where you live gives you more, you get more.

How to ask

Write to contact@shardpath.com from the email address of your account, or the one you paid with, and say which payment. We answer within 3 working days. Refunds go back to the method you paid with, through Dodo Payments, our merchant of record; your bank usually shows them within 5 to 10 working days. When a refund is made, Pro ends at once.

A problem with a payment?

Please write to us first: most problems are sorted out faster that way than through a dispute with your bank.

Last updated 18 October 2026.